Privacy policy

What we collect

• When you book or ask for a consultation: your name, phone number, your email address if you give one, the skin concern you picked, and the date and time you would prefer.
• When you visit us: notes from your session, kept so the next visit picks up where the last one left off.
• Automatically as you browse: anonymous traffic statistics through Google Analytics, and advertising measurement through the Meta and TikTok pixels. These use cookies. Blocking cookies in your browser does not break the site.

What we use it for

We do not sell or rent your details. They are shared only with the service providers we need to run the business — messaging and email delivery, hosting, the analytics tools named above and Google Ads for the ad measurement above — and with the authorities where the law requires it.

• Calling or messaging you back to confirm the appointment you asked for.
• If you gave an email address: emailing you about your booking — that we received it, the confirmation, a reminder the day before, any change or cancellation, and a copy of your receipt after your visit. These are service emails, not marketing.
• Keeping your treatment record so we do not repeat what did not work.
• Understanding which pages people read, so we know what to write next.
• Measuring which Google ads actually bring guests in. If you reached us through a Google ad, after you have paid for a service we report back to Google Ads the ad-click ID (a code Google adds to the link when you click an ad), together with the invoice amount. We never send your name, phone number, email, photos or treatment notes. Google gives us back totals only. If you would rather be left out, tell us as described under "Your choices".

Where it is stored

Your details are held in our own management system, on servers located in Vietnam, and are reachable only by staff whose job needs them. The connection is encrypted and the data is backed up regularly.

We keep records while you are a customer and for up to five years after your last visit, unless you ask us to remove them sooner.

The account area

The customer account on this website signs in with a Vietnamese phone number and a code sent over Zalo, so it is only usable if you have a local number. It is not required for booking — the form asks only for a name, a number you can be reached on and, if you like, an email address.

Your choices

You can ask to see, correct or delete what we hold, or tell us to stop calling or emailing, at any time. Email contact@chaming.vn or call 0925 055 555 and we will deal with it within seven working days. Requests in English are fine.

Age

Our services are for guests aged 16 and over. Anyone under 18 should come with a parent or guardian. We do not knowingly collect details from children through this website.

Changes

If this policy changes we update this page and the date at the top of it. Anything significant will also be mentioned on the channel you left with us.